Service Technician

Position Overview

The HVAC Service Technician is responsible for providing professional heating, ventilation, and air conditioning (HVAC) services to residential and/or commercial customers on behalf of Thibeault Heating and Cooling.

This position involves diagnosing, troubleshooting, maintaining, and repairing HVAC systems while ensuring customer satisfaction, workplace safety, and quality workmanship. The technician is expected to represent Thibeault Heating and Cooling professionally, maintain positive customer relationships, and uphold the company’s standards of honesty, reliability, and exceptional service.

Essential Job Duties and Responsibilities

1.HVAC Service and Maintenance-

• Diagnose, troubleshoot, and repair heating and cooling systems
• Perform scheduled preventative maintenance and service inspections
• Inspect furnaces, boiler, heat pumps, air conditioning units, thermostats, ductwork, and related HVAC equipment
• Identify mechanical, electrical, and operational issues
• Repair or replace defective equipment and components
• Test systems to verify proper operation, efficiency, and safety
• Provide recommendations for repairs, replacements, and system improvements
• Ensure all work meets manufacturer specifications and applicable codes

2. Customer Service and Professionalism

• Arrive at customers appointments promptly and prepared
• Communicate professionally with customers regarding service needs and repair recommendations
• Explain identified problems and available solutions
• Obtain customer approval before performing additional work
• Maintain a clean and professional appearance
• Treat customers, their homes, and their property with respect
• Represent Thibeault Heating and Cooling positively at all times

3. Safety and Compliance

• Follow all company safety policies and procedures
• Properly use and maintain tools, equipment, and PPE
• Comply with applicable OSHA standards and environmental regulations
• Follow EPA refrigerant handling requirements
• Maintain required licenses and certifications
• Keep work areas clean, organized, and safe

4. Company Vehicles, Tools, and Equipment

• Maintain the cleanliness and organization of assigned company vehicles
• Perform routine vehicle inspections and report maintenance concerns
• Properly maintain company-owned tools and equipment
• Monitor inventory and notify management when parts or supplies are neeeded
• Use company vehicles, tools, and equipment responsibly and only for authorized business purposes
• Report damaged, missing, or malfunctioning equipment promptly

5. Administrative and Documentation Responsibilities

• Complete service tickets and work orders accurately
• Document all repairs, maintenance, parts used, and recommendations
• Record hours worked and job-related travel time accurately
• Communicate job progress, delays, and customer concerns to management
• Submit completed paperwork and service documentation in a timely manner
• Follow company procedures for customer payments and service records, when applicable

Qualifications and Requirements

• Previous HVAC service experience preferred
• Knowledge of residential and/or commercial heating and cooling systems
• Strong mechanical, electrical, and troubleshooting abilities
• Familiarity with HVAC tools and diagnostic equipment
• Valid Driver’s License and acceptable driving record
• EPA Section 608 certification for applicable refrigerant work
• Ability to work independently and as part of a team
• Strong communication and customer service skills
• Dependable, punctual, organized, and professional

Physical Requirements

• Ability to lift and carry HVAC equipment and materials, potentially 50 pounds or more with assistance
• Ability to climb ladders and work in attics, basements, crawl spaces, and confined areas
• Ability to stand, kneel, bend, reach, and work in various positions
• Ability to work indoors and outdoors in varying temperatures and weather conditions
• Ability to safely operate hand tools, power tools, and HVAC diagnostic equipment

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions

Work Schedule and Conditions

• Regular full-time work schedule as assigned by management
• Occasional overtime may be required based on business demands
• Seasonal workload fluctuations may occur
• Weekend, holiday, or emergency on-call service may be required according to company scheduling and policies
• Travel between customer locations is required

Performance Expectations

Employees of Thibeault Heating and Cooling are expected to:

• Maintain dependable attendance and puncuality
• Perform quality workmanship and complete assignments efficiently
• Demonstrate honesty, integrity, and accountability
• Provide excellent customer service
• Follow company policies and procedures
• Maintain company property, vehicles, tools, and equipment
• Communicate effectively with management, coworkers, and customers
• Maintain a safe and professional working environment
• Protect the reputation and good standing of Thibeault Heating and Cooling