Water Care/Service Technician

  • Full Time
  • Anywhere

Website Twitter@mainelytubs Mainely Tubs

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Mainely Tubs is the leading distributor world-wide for most of its product lines and prides itself in carrying the highest quality hot tubs, swim spas and saunas.  We have one of the largest service departments in the country and provide world-class service to our customers.  Our products promote health and wellness, reduced aches and pains, and wholesome family time.

We are looking for passionate, service-oriented individuals who want to challenge themselves at a company where they can build a true career. We offer competitive salaries, generous benefits, and best of all—company ownership. We are 100% employee-owned, and all team members begin receiving annual grants of company stock in their second year.

Position Summary:  This full-time position will service equipment at the customer’s location. As a fully trained Water Care/Field Service Technician, you will be dispatched from your home. As such, you will be given a service vehicle and report to Scarborough for restocking and meetings only. Work orders will be assigned and updated through a company managed I-Phone, using the latest software in our industry.

Our ideal candidate will be a friendly, team-oriented individual who embraces our culture of “Humble, Hungry and Smart.”

Primary Duties Include (but not limited to):

 

·        Service, refurbish and maintain hot tubs, swim spas and saunas both in-house and in the field in a professional & timely manner; trouble shoot and call manufacturers if needed

·        Communicate and work with customers in a friendly, professional way, discuss any added service that may need to be performed and provide pricing

·        Work with Service Writers if there are any changes and if additional service needs to be scheduled, also work together on pricing and quotes

·        Do everything possible to complete a service call before leaving the customer’s home; communicate and reach out to others on the service team for assistance

·        Provide water care services to our maintenance contract customers at their homes

·        Perform drain/refills; educate our customers on their water care

·        Winterizations

·        Provide accurate accounting of each service call using company systems, notes, pictures, etc.

·        Assist fellow technicians if needed

·        Maintain vehicle inventory

·        Responsible for keeping vehicle organized and clean

Qualifications: our ideal candidate will possess the following –

·        Comfortable working independently out in the field

·        Excellent customer service skills

·        Solid communication skills – both verbal and written

·        Ability to multi-task and work in fast-paced environment

·        Strong problem solving and trouble-shooting skills

·        Positive, ‘can-do’ attitude, willing to learn

·        Comfortable working off mobile device (I-phone)

·        Maintain valid driver’s license and DOT card

·        Ability to lift and carry 50+ lbs to stock company vehicle and from vehicle to hot tub, sometimes walking a distance

·        Comfortable working in all-weather/climate conditions

·        Ability to work extended hours as needed

*Company will provide cell phone with the expectation that equipment will be returned in working order upon separation/termination.

 

Hours:

·        Minimum 40-hour work week with core hours 7am – 5pm

·        Scheduled, rotated Saturday coverage 9am-2pm (3-4x/per year)

·        Overtime available depending on the time of year

·        Black-out dates for fair season (end of Sept/early Oct)

 

 

Starting pay:  $18-21/per hour DOE

To apply for this job email your details to lkelly@mainelytubs.com

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