JOB SUMMARY:

The Medical Equipment Service Technician is responsible for the repair and upgrade of Novocure devices. This includes contributing to & maintaining Service procedures and work instructions as they pertain to the US Operations.

This is a full time, non-exempt position reporting to the US Service Supervisor and is located in Portsmouth, NH.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·        Repair and upgrade Novocure devices per released procedures

·        Document service actions by completing forms, reports, logs, and records

·        Contribute to and maintain the Service Department’s procedures and work instructions

·        Learn processes and procedures of advanced repairs requiring soldering

QUALIFICATIONS/KNOWLEDGE:

·        High school diploma or equivalent experience; Associates or Bachelor’s degree preferred

·        0 to 2 years’ experience working in a service or assembler group for a DME

·        Soldering experience preferred

·        Experience with CRM or ERP systems preferred

·        Familiarity with Microsoft Office and SAP preferred

·        Strong written and verbal communication skills

·        Demonstrated experience working in a team environment

·        Ability to execute responsibilities with minimal direct supervision and have a high attention to detail

·        Basic understanding of schematics and diagrams

·        Ability to learn testing and troubleshooting of electronic devices involving specialized and generic test equipment and software diagnostic tools

·        Ability to use hand and power tools safely and effectively

·        Knowledge of ESD protocols and practices preferred