Job Summary:
Oil and Propane Service Technicians are responsible for the installation, maintenance, and repair of residential and commercial heating systems, as well as related tanks and piping.
Specific Responsibilities:
· Installs, maintains, and repairs tanks, piping, heating equipment, and appliances at commercial and residential customer sites.
· Communicates in a timely manner with dispatchers, maintaining a schedule and making sure any delays are properly communicated to the customer.
· Follows a standardized format for customer repair visits:
· Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable.
· Diagnoses diverse electrical and mechanical service issues.
· Explains the diagnosed issue in concise terms to the customer, together with the resolution.
· Understands, and articulately conveys, company pricing and services to customers.
· Repairs by obtaining any needed replacement parts, calibrating system to manufacturer’s recommendations, and thoroughly testing components for functionality.
· Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services).
· Completes visit by obtaining customer signature and correct customer information, including email address.
· Notifies dispatchers of any issues that require repair or compromise delivery or service.
· Maintains proper stock, parts, tools, and safety equipment in the vehicle.
· Maintains company vehicle, including frequent interior and exterior cleaning, refueling, reporting any mechanical issues and ensuring that they are corrected, and submitting completed monthly vehicle inspection forms.
· Participates in company provided training opportunities on latest industry technologies.
· Executes other tasks assigned by the Service Manager.
Personal Skills:
· A complete commitment to safety, for self, team, and the customer.
· Driven to meet and exceed customer satisfaction expectations, including timely issue resolution and proactive customer outreach.
· Dependability.
· Respect for a wide variety of customers and colleagues.
· Concise, effective verbal and written communications skills.
· Ability to work well independently, and as part of a larger team, to drive positive results.
· Strong time management skills, including the prioritization of necessary tasks to accomplish the desired result.
· Flexibility to adapt to constantly changing situations, driven by climate, geography, and business need.
· Comfort in driving through a wide variety of weather conditions.
Technical Requirements:
· A minimum of three years of experience in propane service (waived for trainees).
· Some or all appropriate licensing, including: NH Gas Fitter License, preferably with Service Technician endorsement; NH Master Plumber License; MA LP Installer; MA Master Plumber License; ME Propane and Natural Gas Technician (all waived for trainees, who instead must obtain proper trainee credentials)
· Clean MA/NH/ME driving record.
· Understanding of blueprints, plans, and manuals.
· Ability to pass company-provided drug test, alcohol test, and physical.
· Availability to work a flexible schedule, including weekends, overtime, and on call shifts.
FLSA Status:
This is an hourly, non-exempt position. Electronic timekeeping of all hours worked is required.
Job Environment:
While performing the duties of this job, the employee is regularly required to stand and walk. The employee must be able to bend or kneel to view underside of tanks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above statements are intended to describe the general nature and level of work being performed by the jobholder and are not to be an exhaustive list of all responsibilities, duties and skills required of the jobholder.
